Swedish Speaking Customer Support Agent

SWEDISH SPEAKING CUSTOMER SUPPORT AGENT



You love:
making impact by helping people and making someone's day better
socializing with people over chat, e-mail or phone
challenges by solving "puzzles" and cracking the "nuts".

You are:
a champion in communicating and socializing with people
optimistic and positive (even when the going gets tough)
empathetic, positive and immensely patient
energetic and goal-oriented person.

You will:
listen, engage and help customers with their inquiries over e-mail, chat or phone
investigate problems, develop solutions and manage through resolution
escalate issues to other departments or manager
support your colleagues and help the new ones.

You need:
excellent writing and verbal communication skills in Swedish and English. Estonian or Latvian considered as an advantage
very good computer and typing skills
ability to focus on details and multitask
strong active listening skills - give attention to what other people are saying, take time to understand and ask questions when appropriate
problem solving skills and ability to adapt to change with positive attitude.


We offer:
competitive salary package
top-notch colleagues with various backgrounds to collaborate
spacious office and casual environment
flexible work schedules
unlimited opportunity for career development
health insurance
paid vacation.

Ansökan

THIS POSITION IS BASED IN RIGA, LATVIA. Please send your CV and cover letter in English to [email protected] with a subject line Swedish Speaking Customer Support Agent. Deadline for applying: July 31st, 2020. Your application will be handled confidentially.